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Help & Support

Answers for visitors, new clients, and existing members. Find answers, report an issue, or send a support request using the options below.

Fast help

Use one of these shortcuts to get help faster.

Report an issue Send a detailed request with the right category, attachments, and contact info. Browse FAQs Find answers for guests, clients, walkers, and admins in one place. Call support Speak with the team directly during support hours: Mon–Sun, 7 AM–8 PM.

We handle different issue types in the way that best fits the situation.

General help Questions about booking, profiles, login, and how the platform works.

Incident reporting Safety concerns, missing pets, animal encounters, property issues, and other urgent situations.

Security and billing Account access, suspicious activity, payment, refund, or payout concerns.

Client accounts Book services, manage pets, and review request status.

Walker accounts Handle itinerary, check-ins, route updates, and incident reports.

Admin access Review reports, support submissions, and platform tools.

FAQs update based on your role so you only see the guidance that matters most.

How do I reset my password?

Use the “Forgot password” link on the login page and follow the email instructions.

What are your service hours?

Walks and drop-ins are available daily from 7 AM to 8 PM. Boarding availability may vary by schedule.

How do I contact support?

You can call (626) 348-6191, use the help form below, or email hello@glendoradogwalking.com.

How fast do you respond?

Most support requests are reviewed during business hours and answered as quickly as possible.

Send a detailed message and we will route it to the right place.

🐾 Incident 👤 Account 💳 Payment 📋 Service 📌 Other

Use the category that best matches the issue so it can be reviewed faster.