Glendora Dog Walking ("we," "us," or "our") values your privacy. This Privacy Policy explains our practices regarding personal information collected through our website, forms, email, phone, text messaging, and related services.
By using our website or submitting information to us, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Contact information: name, email address, phone number, mailing address, city, state, and ZIP code.
- Pet and service information: pet name, breed, age, weight, service type, preferred date and time, and special instructions.
- Communications: messages, booking requests, files, photos, and any other information you send to us.
- Technical information: IP address, browser type, device type, pages visited, referring pages, and similar usage data.
- Transaction-related information: limited billing or service-related information if needed to complete or manage a request.
2. How We Collect Information
We collect personal information directly from you when you:
- submit a booking request or contact form;
- email, call, or text us;
- request information about our services;
- upload a file or image;
- browse or interact with our website.
We may also receive information from service providers that help us operate our website, process forms, deliver email, maintain security, or detect spam.
3. How We Use Information
We may use personal information to:
- respond to inquiries and booking requests;
- schedule, confirm, and provide pet care services;
- communicate service updates, appointment details, or customer support responses;
- maintain records and manage business operations;
- improve our website, services, and user experience;
- detect fraud, spam, or abuse;
- comply with legal, tax, insurance, and accounting obligations.
4. How We Share Information
We may share personal information with the following categories of recipients when reasonably necessary:
- Service providers: companies that help us host the website, process forms, send email, store data, or improve security.
- Professional advisors: such as accountants, attorneys, or insurers.
- Legal and regulatory authorities: when required by law or when necessary to protect our rights, users, or property.
- Business operations partners: only as needed to fulfill a requested service or support your request.
- Affiliate networks: when you click on an affiliate link, limited data (such as click information) may be processed by our affiliate network partner, Awin, to attribute potential commissions. Awin may also place cookies on your device as described in our Cookies section and Awinâs privacy policy.
We do not permit service providers or affiliate networks to use your information for their own independent marketing purposes.
5. Cookies and Similar Technologies
Our website may use cookies, local storage, analytics tools, and similar technologies to help the site function, remember preferences, measure traffic, and improve performance. This includes cookies set by thirdâparty affiliate networks such as Awin, which help track referrals and attribute commissions when you click an affiliate link. You can usually control cookies through your browser settings, although some features may not work properly if cookies are disabled.
6. Data Retention
We keep personal information for as long as reasonably necessary to provide services, respond to inquiries, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Childrenâs Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.
9. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know, delete, correct, and limit certain uses of your personal information, and the right to opt out of the sale or sharing of personal information if applicable.
To submit a privacy request, contact us using the information below. We may need to verify your identity before processing your request.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.
11. Affiliate Links & Shop Pages
Some pages on our website, such as our shop or product recommendation pages, may include affiliate links provided through the Awin affiliate network. We do not own, directly sell, or distribute any of the products featured on those pages. These are recommended products from our affiliate partners.
When you click an affiliate link, you will be directed to the partnerâs website. Awin may place a cookie or use similar tracking technologies on your device to record that you came from our site and to attribute any subsequent purchase to our referral. This allows us to earn a small commission at no additional cost to you.
The information collected through these affiliate links (such as click data and purchase information) is governed by Awinâs privacy policy. We encourage you to review Awinâs Privacy Policy for more details on how they handle your data.
If you prefer not to be tracked by affiliate cookies, you can adjust your browser settings or avoid clicking affiliate links. Please note that disabling cookies may affect the functionality of other parts of our website.
12. Email and Text Communications
If you contact us by email or text message, we may retain a record of that communication for customer service, business, and legal purposes. Standard message and data rates may apply based on your mobile carrier. You may request that we stop contacting you, subject to service and legal requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the website after changes are posted means you accept the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: